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科樂收(CLAAS)售后服務(wù)會議圓滿落幕——攜手授權(quán)經(jīng)銷商開啟售后新時代

2023-03-16 09:25:37 來源：科樂收CLAAS 閱讀量：16119 評論

導(dǎo)讀：人間三月芳菲盡，又是一年花開時。萬物復(fù)蘇，春暖花開，科樂收(CLAAS)售后服務(wù)會議于2023年3月13-14日隆重舉行。

　　【農(nóng)機(jī)網(wǎng) 明星企業(yè)】人間三月芳菲盡，又是一年花開時。萬物復(fù)蘇，春暖花開，科樂收(CLAAS)售后服務(wù)會議于2023年3月13-14日隆重舉行。會議以《全新售后服務(wù)理念，激活售后市場價值》為主題，在京津之翼美麗武清與經(jīng)銷商朋友們溫暖相聚，共同開啟全新售后時代。
 
　　在21世紀(jì)新經(jīng)濟(jì)時代，滿足客戶需求，提升售后服務(wù)理念變得愈加重要。CLAAS高層管理對此非常重視，CLAAS亞太區(qū)高級副總裁李特先生(Mr. Michael Ritter)、商務(wù)總經(jīng)理高力先生(Mr. Idekeit Gregor)也蒞臨會議，并發(fā)表致辭。
 
　　科樂收(CLAAS)銷售與服務(wù)總經(jīng)理張金望博士強(qiáng)調(diào)道，售后服務(wù)團(tuán)隊肩負(fù)著守住用戶的重要任務(wù)，同時應(yīng)在新時代背景下激發(fā)售后市場價值，發(fā)展售后業(yè)務(wù)。打破惡性循環(huán)，建立良性循環(huán)，經(jīng)營好CLAAS與用戶的關(guān)系。培訓(xùn)用戶，提升用戶技能，推動全面季后檢修，充分利用機(jī)器功能，助力用戶成功。
 
　　完善售后服務(wù)對驅(qū)動銷售至關(guān)重要，科樂收(CLAAS)銷售與服務(wù)公司銷售總監(jiān)霍紅燕女士親臨本次會議，對銷售部大區(qū)服務(wù)網(wǎng)絡(luò)分布以及2023年工作重點進(jìn)行介紹。統(tǒng)籌規(guī)劃整機(jī)銷售與大區(qū)支持，激發(fā)售后價值，驅(qū)動銷售迅猛增長。
 
　　科樂收(CLAAS)售后服務(wù)團(tuán)隊時刻秉承“助力客戶成功的理念”，賦能經(jīng)銷商，共同成長。
 
　　為提升服務(wù)水平，科樂收(CLAAS)售后服務(wù)團(tuán)隊不斷調(diào)整升級，售后服務(wù)總監(jiān)趙德來先生對售后服務(wù)團(tuán)隊新組織架構(gòu)及售后服務(wù)理念進(jìn)行介紹，其中包括跨區(qū)服務(wù)支持、國四機(jī)器服務(wù)支持、大客戶服務(wù)支持、無憂延保項目、季后檢修，以及現(xiàn)代農(nóng)機(jī)技術(shù)員培訓(xùn)認(rèn)證等內(nèi)容。全方面指引授權(quán)經(jīng)銷商售后服務(wù)發(fā)展。
 
　　此外，科樂收(CLAAS)經(jīng)銷商發(fā)展總監(jiān)鞠燕娥女士向經(jīng)銷商詳細(xì)介紹了公司的激勵政策，引導(dǎo)經(jīng)銷商持續(xù)發(fā)展壯大。
 
　　出色的售后服務(wù)離不開零件支持，科樂收(CLAAS)零件物流總監(jiān)王翠華女士為經(jīng)銷商分享零件庫存管理經(jīng)驗，并宣講了科樂收(CLAAS)的經(jīng)銷商計劃員培養(yǎng)方案，助力經(jīng)銷商提升零件計劃與庫存管理。
 
　　依托高效專業(yè)的零件供應(yīng)服務(wù)，CLAAS零件業(yè)務(wù)逐年增長，科樂收(CLAAS)零件銷售總監(jiān)孫歌先生就零件業(yè)務(wù)進(jìn)行了介紹，并與經(jīng)銷商分享零件銷售經(jīng)驗，講解零件銷售激勵政策，規(guī)劃2023年零件發(fā)展宏圖。
 
　　在本次會議中，二手機(jī)業(yè)務(wù)總監(jiān)吳昊明先生還為大家介紹了科樂收(CLAAS)機(jī)器二維碼功能，為客戶提供快速、準(zhǔn)確、方便的服務(wù)入口，為客戶提供諸多便利。
 
　　知識就是力量，賦能客戶, 培訓(xùn)先行，科樂收(CLAAS)亞太培訓(xùn)學(xué)院培訓(xùn)總監(jiān)胡鳳磊先生對CLAAS培訓(xùn)體系、激勵體系以及“現(xiàn)代農(nóng)機(jī)技術(shù)員”培訓(xùn)認(rèn)證項目進(jìn)行詳細(xì)介紹，帶領(lǐng)經(jīng)銷商共同進(jìn)步。
 
　　科樂收(CLAAS)武清零件庫房參觀
 
　　科樂收(CLAAS)武清零件庫房位于京津之翼，毗鄰首都北京，地理位置優(yōu)越，為客戶及時快速供應(yīng)零件提供便利條件。2022年，武清零件庫房也全新升級，借此會議期間，經(jīng)銷商們參觀了科樂收(CLAAS)武清零件倉庫。升級后的武清零件庫房寬敞明亮、零件種類豐富、齊全、簡約大氣的辦公環(huán)境處處彰顯了CLAAS的品牌理念，經(jīng)銷商對此贊不絕口。
 
　　打破常規(guī)模式  角色扮演(COSPLAY)環(huán)節(jié)腦洞大開、精彩紛呈
 
　　本次會議打破常規(guī)演示流程，采取角色扮演(COSPLAY)的模式，充分挖掘客戶對季后檢修以及跨區(qū)支持的問題，共同探討解決方案?，F(xiàn)場氣氛活躍，參與人員化身老戲骨，完美演繹各類客戶問題。經(jīng)銷商們各顯神通，為客戶體提供諸多解決方案。辯論環(huán)節(jié)異常激烈，難分勝負(fù)。
 
　　本次會議還邀請到道達(dá)爾技術(shù)專家孫騰達(dá)先生，對油品專業(yè)知識進(jìn)行分享，幫助客戶認(rèn)識到使用正品油品的必要性。助力客戶最大限度地保護(hù)設(shè)備，延長其壽命，提升設(shè)備工作效率。選用原廠油品，為設(shè)備保駕護(hù)航。
 
　　科樂收(CLAAS)零件技術(shù)經(jīng)理李洪春先生對CLAAS的揉絲套件進(jìn)行了詳細(xì)介紹，為促進(jìn)科學(xué)飼養(yǎng)打開新篇章。
 
　　最后，科樂收(CLAAS)售后服務(wù)項目經(jīng)理別玉雪先生、技術(shù)支持中心經(jīng)理張國俊先生就故障反饋流程與技術(shù)支持流程進(jìn)行了詳細(xì)介紹，為客戶提供更清晰更好的服務(wù)。
 
會上，CLAAS索賠經(jīng)理王鵬先生向深入介紹索賠流程，并現(xiàn)場答疑，加速索賠流程。
 
　　本次售后服務(wù)會議，內(nèi)容豐富，干貨滿滿，現(xiàn)場討論激烈，成果頗豐，參會人員收獲滿滿，不虛此行。2023年，科樂收(CLAAS)與經(jīng)銷商攜手共進(jìn)，秉承助力客戶成功理念，以全新售后服務(wù)理念激發(fā)售后市場價值。
 
科樂收(CLAAS)售后服務(wù)團(tuán)隊合影
 

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