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四川省農(nóng)資打假響“春雷” 護農(nóng)保耕“農(nóng)機3.15”

2020-03-12 09:22:14 來源：四川省農(nóng)業(yè)機械鑒定站 閱讀量：21782 評論

導讀：四川省積極部署“農(nóng)機3?5”消費者權益日活動。四川省農(nóng)業(yè)機械鑒定站制定了活動方案、發(fā)出了宣傳倡議、開辟了“農(nóng)機3?5”專欄、謀劃了專欄上線儀式等，多舉措增強農(nóng)機投訴監(jiān)督力度、提升“農(nóng)機3?5”活動影響力。

　　【農(nóng)機網(wǎng) 熱點關注】 為貫徹落實2020年春耕備耕農(nóng)資打假工作視頻會議精神，響應“聚力提質(zhì)量 護農(nóng)保春耕”全國“農(nóng)機3·15”消費者權益日活動號召，四川省積極部署“農(nóng)機3·15”消費者權益日活動。四川省農(nóng)業(yè)機械鑒定站制定了活動方案、發(fā)出了宣傳倡議、開辟了“農(nóng)機3·15”專欄、謀劃了專欄上線儀式等，多舉措增強農(nóng)機投訴監(jiān)督力度、提升“農(nóng)機3·15”活動影響力。
 
　　一、制定“農(nóng)機3·15”活動方案
 
　　制定了《2020年四川省“農(nóng)機3·15”消費者權益日活動方案》。確定了活動目的、主題、形式和內(nèi)容，方案包括開設“農(nóng)機3·15”專欄及飄窗、提供投訴機構查詢、遠程投訴受理、維權咨詢服務等線上服務；以平臺為基礎，號召全省市州轉載專欄內(nèi)容；在企業(yè)QQ群、微信群轉載鏈接，增進農(nóng)機生產(chǎn)企業(yè)、農(nóng)機用戶參與度。
 
　　二、公開發(fā)布“農(nóng)機3·15”活動倡議函
 
　　通過四川省農(nóng)業(yè)農(nóng)村廳向全省各市(州)、縣(市、區(qū))農(nóng)業(yè)(農(nóng)牧)農(nóng)村局公開發(fā)出《關于開展<2020年四川省“農(nóng)機3·15”消費者權益日活動>的函》。為擴大活動的影響力和宣傳效果，倡議各市(州)、縣(市、區(qū))農(nóng)機投訴監(jiān)督部門開設本地區(qū)“3·15”活動宣傳專欄或轉載全省農(nóng)機“3·15”專欄的內(nèi)容；要求省、市、縣三級農(nóng)機質(zhì)量投訴監(jiān)督機構相關人員值守投訴電話，做好投訴咨詢和投訴受理等工作。
 
 
 
       三、籌劃網(wǎng)站“農(nóng)機3·15”專欄
 
　　籌劃在四川省農(nóng)業(yè)機械鑒定站網(wǎng)站開辟“農(nóng)機3·15”專欄及飄窗，并于3月15日上線運行。線上專欄設置“3·15動態(tài)”、“政策法規(guī)”、“投訴指南”、“科普宣傳”等四大板塊，涵蓋農(nóng)機化政策法規(guī)、典型農(nóng)機質(zhì)量投訴案例、農(nóng)機質(zhì)量投訴指南、農(nóng)機識假辨假的科普視頻、農(nóng)機企業(yè)線上承諾等內(nèi)容。專欄接入全國“農(nóng)機3·15在行動”專題活動鏈接。同時積極號召省內(nèi)農(nóng)機生產(chǎn)企業(yè)在線上做出“聚力提質(zhì)量護農(nóng)保春耕”的質(zhì)量承諾視頻和簽署質(zhì)量承諾書。
 
 
 
       四、上報農(nóng)機投訴典型案例
 
　　開展農(nóng)機投訴用戶滿意度回訪活動，配合農(nóng)業(yè)農(nóng)村部農(nóng)機試驗鑒定總站征集農(nóng)機投訴典型案例工作，組織整理 “故障頻出誤農(nóng)時，行政部門已介入，不再受理”、“用戶退貨引不滿，多次協(xié)調(diào)終解決”、“機器故障有原因，全款退貨得調(diào)解”等8個典型投訴案例材料，及時匯總上報，分析處理過程，依據(jù)《產(chǎn)品質(zhì)量法》《消費者權益保護法》及《農(nóng)業(yè)機械產(chǎn)品修理、更換、退貨責任規(guī)定》等對案件評析，為宣傳政策法規(guī)、投訴指南等奠定基礎。
 
　　五、強化農(nóng)機質(zhì)量投訴監(jiān)督
 
　　為貫徹疫情防控與春耕生產(chǎn)“兩手抓、兩手硬”的要求，四川省農(nóng)業(yè)農(nóng)村廳牽頭發(fā)出《關于切實做好新冠肺炎疫情防控期間農(nóng)機春耕備耕工作的函》，要求“強化農(nóng)機質(zhì)量投訴監(jiān)督工作”，明確企業(yè)質(zhì)量主體意識、增進用戶維權意識，也更體現(xiàn)了農(nóng)機化質(zhì)量監(jiān)管部門維護好農(nóng)機使用者、生產(chǎn)者、銷售者合法權益的責任擔當。
 

上一篇： 聚力提質(zhì)量 護農(nóng)保春耕 吉林省“農(nóng)機3.15”在行動

下一篇：農(nóng)業(yè)農(nóng)村部強力推進農(nóng)機保春耕 投入春季生產(chǎn)農(nóng)機具預計超2000萬臺套

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