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地點: 南京市
開展時間: 2024-12-20
舉辦單位: 世界智能制造博覽會組委會
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開展時間: 2025-02-11
舉辦單位: 美國加州圖拉爾國際展覽中心
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地點: 巴彥淖爾市
開展時間: 2025-02-22
舉辦單位: 內(nèi)蒙古春季農(nóng)機(jī)展組委會
凱斯紐荷蘭:提升保修服務(wù)技能,促進(jìn)與客戶有效溝通
2024-07-11
09:47:45
來源:凱斯CaseIH 閱讀量:16947
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導(dǎo)讀:近期,凱斯紐荷蘭專業(yè)團(tuán)隊在烏魯木齊培訓(xùn)中心精心策劃了一場為期三天的保修流程與客戶溝通技能提升培訓(xùn)。
【農(nóng)機(jī)網(wǎng) 明星企業(yè)】 在當(dāng)今競爭激烈的市場環(huán)境中,保修流程的順暢度與客戶溝通的深度,已成為衡量客戶滿意度及企業(yè)品牌形象的重要標(biāo)尺。
保修服務(wù)不僅是對客戶承諾的踐行,更是確保產(chǎn)品問題得以迅速、妥善解決的關(guān)鍵環(huán)節(jié)。而出色的溝通技巧,則是構(gòu)建企業(yè)與客戶間信任橋梁的基石,它讓我們能夠精準(zhǔn)捕捉客戶需求,提供更加貼心、個性化的服務(wù)體驗。
近期,凱斯紐荷蘭專業(yè)團(tuán)隊在烏魯木齊培訓(xùn)中心精心策劃了一場為期三天的保修流程與客戶溝通技能提升培訓(xùn),西北大區(qū)CBU2區(qū)服務(wù)經(jīng)理、服務(wù)內(nèi)勤等人員積極參加了本次培訓(xùn)。
培訓(xùn)講師通過實戰(zhàn)案例分析,讓學(xué)員們加深對保修流程的記憶,深刻理解如何高效、準(zhǔn)確地為客戶提供保修服務(wù)。同時,現(xiàn)場模擬的溝通情景復(fù)盤環(huán)節(jié),結(jié)合講師傳授的人際溝通知識,讓學(xué)員們在實踐中學(xué)會了如何更加精準(zhǔn)地把握客戶需求,提升溝通效率。
凱斯紐荷蘭中國區(qū)服務(wù)總監(jiān)楊大偉先生深入剖析了服務(wù)在當(dāng)前市場環(huán)境下的戰(zhàn)略價值。他指出:“在產(chǎn)品同質(zhì)化嚴(yán)重的市場競爭中,服務(wù)不僅是企業(yè)發(fā)展的命脈,更是區(qū)分優(yōu)劣的關(guān)鍵因素。商務(wù)開拓市場份額進(jìn)行首次設(shè)備銷售,但服務(wù)則決定了后續(xù)市場的持續(xù)增長和客戶忠誠度。” 因此,他強(qiáng)調(diào)了精細(xì)化服務(wù)和個性化解決方案的重要性,認(rèn)為這是企業(yè)實現(xiàn)可持續(xù)發(fā)展、立足市場的必由之路。
CBU2西北大區(qū)總經(jīng)理劉俊瑞先生的開場致辭同樣振奮人心。他強(qiáng)調(diào)了服務(wù)軟技能在提升客戶滿意度和增強(qiáng)市場競爭力中的不可或缺性。他特別指出,凱斯紐荷蘭不僅僅關(guān)注產(chǎn)品的質(zhì)量,更致力于提供產(chǎn)品的全流程服務(wù),確保從銷售前的咨詢和選型,到售后的技術(shù)支持和維護(hù),每個環(huán)節(jié)都能給客戶帶來很好的體驗和價值。
培訓(xùn)中,劉琳琳和周文鵬兩位資深講師憑借豐富的實戰(zhàn)經(jīng)驗和生動的案例分享,為學(xué)員們揭示了服務(wù)流程優(yōu)化與軟技能提升的秘密。他們圍繞溝通技巧、客戶滿意度管理、投訴處理、自媒體時代的客戶關(guān)系維護(hù)等核心議題展開深入講解,為學(xué)員們提供了豐富的實戰(zhàn)策略和寶貴經(jīng)驗。
中國及東南亞保修經(jīng)理鐘英女士表示:“本次培訓(xùn)的成功舉辦離不開經(jīng)銷商服務(wù)管理人員的積極參與。我們將繼續(xù)舉辦類似的培訓(xùn)活動,不斷提升服務(wù)水平和員工專業(yè)能力,為客戶提供卓越的服務(wù)體驗。”
同時,CBU2區(qū)服務(wù)經(jīng)理胡萬超先生介紹了本區(qū)域的服務(wù)特點和特色,肯定了經(jīng)銷商服務(wù)相關(guān)同仁在工作中做出的貢獻(xiàn)和努力,希望CBU2區(qū)的經(jīng)銷商團(tuán)結(jié)一致共同努力將凱斯紐荷蘭服務(wù)品牌做大做強(qiáng),爭取廣大用戶的一致好評。
經(jīng)銷商作為凱斯紐荷蘭品牌與客戶間的橋梁,承載者溝通信息和傳達(dá)價值的重要作用。在本次培訓(xùn)中經(jīng)銷商學(xué)員們收獲頗豐,“這次培訓(xùn)不僅深化了我們對保修流程和客戶溝通的理解與掌握,也在實戰(zhàn)演練中提升了自身的專業(yè)能力和服務(wù)水平。”
未來,專業(yè)人員將以更加飽滿的熱情和專業(yè)的態(tài)度投入到工作中去,用真誠與專業(yè)贏得客戶的信任與滿意。
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