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東方紅柴油機(jī)三夏服務(wù)活動正式開始

2024-05-10 08:59:29 來源:東方紅柴油機(jī) 閱讀量:11666 評論

導(dǎo)讀:中國一拖將以“減少用戶停機(jī)時間、優(yōu)先恢復(fù)生產(chǎn)”為首要原則,確保一次把事情做好,一次解決問題。

  【農(nóng)機(jī)網(wǎng) 明星企業(yè)】 5月9日
 
  伴隨著“出發(fā)”的指令
 
  中國一拖
 
  東方紅柴油機(jī)三夏服務(wù)隊
 
  奔赴服務(wù)一線
 

       為做好2024年三夏服務(wù)工作
 
  中國一拖
 
  在人員、車輛、物資等方面
 
  進(jìn)行了周密部署
 
  中國一拖將以“減少用戶停機(jī)時間、優(yōu)先恢復(fù)生產(chǎn)”為首要原則,確保一次把事情做好,一次解決問題,為用戶提供專業(yè)、快捷的服務(wù)。目前,服務(wù)所需的各類備件已經(jīng)下發(fā)各地服務(wù)站,確保了無論何時何地,只要用戶需要,配件都能在最短時間內(nèi)到達(dá)。
 
  針對跨區(qū)作業(yè)的用戶
 
  中國一拖東方紅柴油機(jī)公司將
 
  和配套主機(jī)廠和經(jīng)銷商開展
 
  精準(zhǔn)服務(wù)、聯(lián)合服務(wù)
 
  將用戶信息提前推送至各服務(wù)站,服務(wù)站主動電話聯(lián)系用戶,提前核實(shí)用戶流向信息,了解用戶作業(yè)區(qū)域、計劃,約定強(qiáng)保服務(wù)等,提前儲備服務(wù)備件,并準(zhǔn)備配件服務(wù)車輛跟隨跨區(qū)隊伍,確保在最短時間內(nèi)完成各項服務(wù),助力用戶三夏連續(xù)作業(yè);同時,各服務(wù)大區(qū)緊密配合,做好用戶跨區(qū)作業(yè)的聯(lián)動服務(wù)。
 
三夏服務(wù)期間
 
  中國一拖呼叫中心400熱線
 
  將開通夜班作業(yè)
 
  力爭全部指令
 
  15分鐘限時下單至服務(wù)站
 
  并同步微信推送指令至服務(wù)經(jīng)理
 
  確保服務(wù)過程全程跟蹤監(jiān)控
 
  服務(wù)質(zhì)量再上新臺階
 
  設(shè)置產(chǎn)品技術(shù)支持專家坐席
 
  專家在線助力解決疑難雜癥
 
  最大限度減少用戶等待時間
 
  中國一拖秉承
 
  “做用戶的貼心人”的服務(wù)理念
 
  致力于
 
  為用戶提供全面服務(wù)保障
 
  中國一拖擁有行業(yè)領(lǐng)先,遍布全國的服務(wù)網(wǎng)絡(luò),售后服務(wù)能力和水平居行業(yè)領(lǐng)先,可以在最短時間內(nèi)為您提供體貼、快捷、專業(yè)、增值的服務(wù)。中國一拖將全力以赴,為用戶保駕護(hù)航,助力夏糧顆粒歸倉。
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