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河南夏邑：從“小窗口”入手 做好營商環(huán)境“大服務”

2023-07-19 14:07:02 來源：河南省夏邑縣農(nóng)機服務中心 閱讀量：15360 評論

導讀：這僅僅是夏邑縣農(nóng)機服務中心“人人都是營商環(huán)境、處處展示農(nóng)機形象”的一個真實寫照。

　　【農(nóng)機網(wǎng) 地方農(nóng)機】7月19日上午9時許，河南省夏邑縣行政審批和政務信息管理局農(nóng)機服務中心窗口熱鬧非凡，安徽省碭山縣黃樓鄉(xiāng)群眾劉三白將一面繡有“熱情服務廉潔高效、優(yōu)質(zhì)服務為民解憂”的錦旗交給了窗口工作人員班賽賽、胡曉霞手中。這僅僅是夏邑縣農(nóng)機服務中心“人人都是營商環(huán)境、處處展示農(nóng)機形象”的一個真實寫照。
 

 

　　“今年以來，我們把營造優(yōu)質(zhì)營商環(huán)境作為推動社會經(jīng)濟和農(nóng)機化事業(yè)高質(zhì)量發(fā)展'先手棋'，為了實現(xiàn)讓數(shù)據(jù)多跑腿，讓企業(yè)和群眾少跑路，我們把深化'放管服'改革成效作為優(yōu)化營商環(huán)境的'試金石'，積極打造網(wǎng)上政務服務體系，大力推進'一網(wǎng)通辦'前提下最多跑一次。”縣農(nóng)機服務中心負責人李玉英說。
 
　　營商環(huán)境到底好不好，歸根結底取決于企業(yè)和群眾的滿意度、獲得感。為此，該中心認真研究制定了《優(yōu)化營商環(huán)境工作意見》，明確任務，夯實責任。積極組織干部職工深入企業(yè)、農(nóng)村和群眾中問需于企、問計于民。通過企業(yè)提、群眾講、領導點、自己找等多種形式廣泛征求意見和建議，并及時梳理歸納、建立臺賬，抓好整改落實，切實破解營商環(huán)境的痛點、堵點和難點。為激發(fā)縣產(chǎn)業(yè)集聚區(qū)務工人員工作積極性和能動性，確保留得住、勁頭足、干得好，進一步推動縣產(chǎn)業(yè)集聚區(qū)的高質(zhì)量發(fā)展，農(nóng)機工作人員深入企業(yè)宣傳農(nóng)機購置補貼政策，公開承諾對購買拖拉機、聯(lián)合收割機等補貼機具的務工人員，只需持身份證、縣產(chǎn)業(yè)集聚區(qū)證明，即可優(yōu)先享受農(nóng)機購置補貼指標，并實行“一站式”辦理。今年已為縣產(chǎn)業(yè)集聚區(qū)務工人員及家庭辦理補貼機具72臺，高效快捷的優(yōu)質(zhì)服務和工作效率受到了當?shù)卣?、企業(yè)和農(nóng)民群眾高度稱贊。同時，為推進農(nóng)機安全監(jiān)理制度改革，認真落實免征農(nóng)機監(jiān)理5項行政事業(yè)性收費政策(包括拖拉機號牌費、拖拉機行駛證費、拖拉機登記證書費、拖拉機駕駛證費、拖拉機安全技術檢驗費)，并擴大到企業(yè)和所有購機戶。為搞好“三夏”聯(lián)合收割機跨區(qū)作業(yè)，增加農(nóng)機專業(yè)合作社和聯(lián)合收割機手收入，該中心積極幫助他們免費辦理了《聯(lián)合收割機跨區(qū)作業(yè)證》300張。
 

 

　　為進一步持化營商環(huán)境，牢固樹立“企業(yè)和群眾至上”的服務理念，該中心建立了投訴舉報綠色服務通道，并進一步簡化審批程序，全面清理行政審批和行政許可事項，推行“一站式”辦理和“全流程”監(jiān)督，進一步提高服務效能，為服務企業(yè)發(fā)展和群眾紓困助力。該中心還完善了首問負責制、限時辦結制、服務承諾制等制度機制，推動服務職能從事前審批向事中監(jiān)督、事后服務轉(zhuǎn)變，大力打造營商環(huán)境新高地。同時，注重示范引領，強化績效考核，推動營商環(huán)境持續(xù)向好向上。
 
　　正如縣農(nóng)機服務中心窗口負責人班賽賽所說“群眾之事無小事，企業(yè)和群眾的滿意就是我們努力的方向！農(nóng)機窗口始終堅持以人民為中心的服務理念，推進'放管服改革'與優(yōu)化營商環(huán)境相結合，不斷提升服務質(zhì)效，創(chuàng)新服務模式，全力為企業(yè)和群眾提供更優(yōu)質(zhì)、更高效的服務。”
 
　　百聞不如一見。這不，在7月14號下午4時40分許，一位來自安徽的群眾到農(nóng)機窗口辦理拖拉機轉(zhuǎn)入業(yè)務，此時已臨近下班時間，加上又是星期五，業(yè)務恐難當日辦結完成。農(nóng)機窗口工作人員接到受理材料后立即進行審核，在確定其資料的完整性后，辦理手續(xù)同步進行，做到了一次辦結。群眾為表示感謝之情，于是發(fā)生了開頭一幕。


 

　　（祁長春、程杰）
 
　　通聯(lián)：河南省夏邑縣農(nóng)機服務中心

上一篇： 加強交流 對接合作 海南大學和迪馬、廷捷(海南)兩家企業(yè)赴農(nóng)機所洽談合作

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