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春耕備耕正當(dāng)時(shí)：科樂收服務(wù)與零件全力以赴助春耕

2020-03-05 10:47:10 來源：科樂收（CLAAS）市場部 閱讀量：21590 評論

導(dǎo)讀： 當(dāng)下正是春耕生產(chǎn)的重要時(shí)節(jié)，也是疫情防控的關(guān)鍵時(shí)期。在舉國上下都在努力做好疫情防控的同時(shí)，不誤農(nóng)時(shí)春耕備耕工作也在有序推進(jìn)?？茦肥展境藶橛脩籼峁┫冗M(jìn)適用的“機(jī)器裝備”，還將為用戶提供關(guān)鍵的“后勤保障”——服務(wù)、零件與培訓(xùn)部門也全部投入到這場“戰(zhàn)疫”中，與經(jīng)銷商一起時(shí)刻準(zhǔn)備向用戶提供服務(wù)保障。

　　【農(nóng)機(jī)網(wǎng) 明星企業(yè)】 當(dāng)下正是春耕生產(chǎn)的重要時(shí)節(jié)，也是疫情防控的關(guān)鍵時(shí)期。在舉國上下都在努力做好疫情防控的同時(shí)，不誤農(nóng)時(shí)春耕備耕工作也在有序推進(jìn)?？茦肥展境藶橛脩籼峁┫冗M(jìn)適用的“機(jī)器裝備”，還將為用戶提供關(guān)鍵的“后勤保障”——服務(wù)、零件與培訓(xùn)部門也全部投入到這場“戰(zhàn)疫”中，與經(jīng)銷商一起時(shí)刻準(zhǔn)備向用戶提供服務(wù)保障。
 
　　為了進(jìn)一步加強(qiáng)服務(wù)的及時(shí)性、有效性，科樂收公司在此特殊疫情期對工作做出了如下調(diào)整和安排：
 
　　靈活服務(wù)備春耕
 
　　1.季前/季后檢修計(jì)劃：
 
　　-科樂收授權(quán)經(jīng)銷商將對過去5年的用戶進(jìn)行電話回訪，了解機(jī)器狀態(tài)、解決客戶問題，并安排作業(yè)前現(xiàn)場機(jī)器檢修計(jì)劃。
 
　　2.實(shí)時(shí)在線支持：
 
　　-科樂收和經(jīng)銷商共同對在作業(yè)機(jī)器提供實(shí)時(shí)在線支持服務(wù)：疫情期間實(shí)現(xiàn)7天x 8小時(shí)在線服務(wù)，作業(yè)季提供7天x 24小時(shí)在線支持。
 
　　-用戶可通過400客戶關(guān)懷熱線反饋問題及獲取支持服務(wù)。
 
　　-科樂收服務(wù)部門通過“Service-Online”服務(wù)在線等措施，對經(jīng)銷商提供線上技術(shù)支持。
 
　　3.微信服務(wù)中心：
 
　　-基于科樂收官方微信公眾號“科樂收CLAAS”的客戶支持系統(tǒng)：用戶可以綁定設(shè)備/注冊駕駛員，然后基于微信提交故障維修需求，把故障信息快速地傳達(dá)給您對應(yīng)的經(jīng)銷商服務(wù)負(fù)責(zé)人。
 
　　-可通過微信服務(wù)手冊查看相關(guān)產(chǎn)品用戶手冊。
 
　　-可通過服務(wù)貼士查看使用指南、產(chǎn)品注意事項(xiàng)及常見問題的解決方案等。
 
　　-可通過服務(wù)視頻輕松查看相應(yīng)產(chǎn)品作業(yè)視頻和使用注意事項(xiàng)等，方便用戶進(jìn)行簡單的自檢。
 
　　-微信客戶支持系統(tǒng)的具體操作細(xì)節(jié)，請聯(lián)系當(dāng)?shù)厥跈?quán)經(jīng)銷商。
 
零件及時(shí)保春耕
 

       1.零件儲(chǔ)備：
 
　　-天津市武清區(qū)的科樂收服務(wù)零件中心，存放超過5000種零件，時(shí)刻為滿足客戶需求做出準(zhǔn)備。
 
　　中心內(nèi)，有大型零件貨架、小型零件貨架、超過200個(gè)倉儲(chǔ)籠用于存放服務(wù)不同種類拖拉機(jī)、收割機(jī)、青貯機(jī)、打捆機(jī)及伸縮臂叉車等的零件。
 
　　2.零件時(shí)效：
 
　　-疫情期間，將通過順豐速遞等專業(yè)物流公司，確保零件運(yùn)輸?shù)臏?zhǔn)確、高效和完好。
 
　　-科樂收攜手授權(quán)經(jīng)銷商會(huì)根據(jù)用戶的實(shí)際需求，為大家提供特殊時(shí)期的物流解決方案，以全力支援用戶春耕作業(yè)。
 
　　3.微信零件中心：
 
　　-微信在線查看對應(yīng)產(chǎn)品零件清單，零件保養(yǎng)間隔等相關(guān)信息。
 
　　-可通過微信零件需求、當(dāng)?shù)厥跈?quán)經(jīng)銷商訂購零件。
 
　　-可通過零件貼士查看零件使用技巧、打捆繩成本核算、零件基礎(chǔ)知識學(xué)習(xí)等。
 
　　4.在春耕作業(yè)當(dāng)中對于零件供應(yīng)、發(fā)運(yùn)周期以及零件技術(shù)問題存在任何問題，請您及時(shí)聯(lián)系當(dāng)授權(quán)經(jīng)銷商或撥打我們的配件服務(wù)電話。
 
　　一鍵提交零件訂購需求。
 
　　全線培訓(xùn)助春耕
 

      1.線上全線培訓(xùn)：
 
　　-疫情當(dāng)下，CLAAS培訓(xùn)中心以直播的方式在線對授權(quán)經(jīng)銷商于三周內(nèi)進(jìn)行了多達(dá)22場培訓(xùn)，并將視情況繼續(xù)。培訓(xùn)內(nèi)容包含系統(tǒng)的全線產(chǎn)品技術(shù)培訓(xùn)、快速保養(yǎng)操作演示及常見故障診斷排除。
 
　　-產(chǎn)品培訓(xùn)依然每天在線進(jìn)行，針對所有經(jīng)銷商的銷售團(tuán)隊(duì)，重點(diǎn)進(jìn)行系列產(chǎn)品的優(yōu)勢梳理，及新產(chǎn)品的升級更新。
 
　　-將視疫情情況，在結(jié)束后進(jìn)行線下補(bǔ)充實(shí)操培訓(xùn)。
 
　　2.用戶培訓(xùn)：
 
　　-視疫情情況，對新機(jī)手進(jìn)行上機(jī)前培訓(xùn)，老機(jī)手季前/季中培訓(xùn)、大客戶集中培訓(xùn)等。
 
　　線上直播培訓(xùn)
 
　　科樂收公司與授權(quán)經(jīng)銷商將按照統(tǒng)一部署，積極推進(jìn)農(nóng)業(yè)生產(chǎn)，全力以赴助力春耕備耕工作，確保不誤農(nóng)時(shí)，為用戶提供更加便捷的服務(wù)，促進(jìn)農(nóng)民復(fù)產(chǎn)增收。

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